Complaints Policy
At The Persian Rug Cleaning Company, we pride ourselves on delivering a level of care that meets the highest expectations. However, in the rare event that something falls short, we are committed to putting things right — quickly, respectfully, and with as little disruption as possible.
How to Raise a Concern
We encourage you to inspect your rug as soon as it is returned to ensure everything meets our usual high standards. If anything does not meet your expectations, please let us know at your earliest convenience so we can address it without delay.
You can contact us via the details on our Contact page, by phone or email.
We view every complaint as an opportunity to uphold — and, where needed, improve — the trust our clients place in us. Thank you for giving us the chance to make things right.
Our Commitment
We aim to acknowledge all complaints within 7 days
Where possible, we will propose a resolution date at the time of response
All matters are handled directly by our senior team, with discretion and care
Independent Dispute Resolution
We are proud to be a Which? Trusted Trader, and in the unlikely event that we cannot resolve your complaint internally, you may choose to refer the matter to the Dispute Resolution Ombudsman.
They can be contacted via Which? Trusted Traders:
Phone: 0117 456 6031
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