Rug Cleaning London - The Persian Rug Cleaning Company

Restoration of Wool & Silk Persian Oriental Rugs and Carpets. A family business run by certified Master Rug Cleaners® Nick & Dasos Gonnella. Call 020 7129 7331 for more information.

Call us 0800 043 9520 020 7129 7331

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Complaints Policy


We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.  To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call or email us on the details on our contact us page. We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

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What Our Customers Say !

I rely on The Persian Rug Cleaning Company to maintain many of our residents’ rugs and soft furnishings. One Hyde Park Apartments is the world’s most exclusive private residence serviced by only the very best companies in their respective fields of expertise. Nick and Dasos are knowledgable, trustworthy and irreplaceable, making them my only choice when rug and fabric care is required.

One Hyde Park Apartments Rug Cleaning Testimonial Ricardo Hernandez - Housekeeping & Maintenance Manager: One Hyde Park Apartments, Knightsbridge https://www.mandarinoriental.com/residences/current-residences/london/

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Ethos Restorations Limited t/a The Persian Rug Cleaning Company, 28 Old Brompton Road, South Kensington, London, SW7 3SS · 0800 043 9520 · 020 7129 7331

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