Privacy Policy
At Ethos Carpet Care Ltd (trading as The Persian Rug Cleaning Company), we are committed to safeguarding your privacy with the same care and discretion we bring to every rug entrusted to us.
This policy outlines how we collect, store, and use your information — and your rights to control it. We are fully compliant with the General Data Protection Regulation (GDPR), and we treat your data with the utmost respect and confidentiality.
What We Collect
We only collect personal information that is knowingly and voluntarily provided. This may include:
Your name and contact details (email, phone, address)
Information related to an enquiry, order, or service request
Preferences regarding collection, delivery, or communication
How you found our service (e.g. referral, online search)
We do not collect sensitive personal data. We never sell, rent, or trade your information with any third party.
How We Use Your Information
We use the data you provide solely for purposes that serve your experience, such as:
Fulfilling your service requests and processing bookings
Confirming collection and delivery details
Providing updates, advice, or documentation related to your rugs
Sending occasional communications about service updates or helpful content (you may unsubscribe at any time)
We do not send marketing emails without your explicit consent.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Ask us to correct or update your information
Request that we delete or stop processing your data
Withdraw consent for communications at any time
To exercise any of these rights, please email info@persian-rug-cleaning.london. We will respond promptly and respectfully.
Data Security
All data is stored securely and handled only by authorised personnel. We maintain appropriate physical, electronic, and administrative safeguards to protect your information at every stage.
Policy Updates
If our policy changes, we will update this page and notify you via email when appropriate. We recommend reviewing this policy from time to time to stay informed.
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